Telecalling

6 days ago

Mohali Punjab, India Wood Square Technologies Pvt LTD Full time

Telecaller, also known as a Telemarketer or Phone Agent, is responsible for making and receiving phone calls to promote products, services, or gather information. They act as the voice of a company, interacting with customers to build relationships, resolve issues, and potentially drive sales. This role requires strong communication, persuasion, and customer service skills. Key Responsibilities:

- **Outbound Calls**: Making calls to potential and existing customers to explain products or services, generate leads, and promote sales.
- **Inbound Calls**: Handling customer inquiries, complaints, and providing support via phone.
- **Lead Generation and Qualification**: Identifying and qualifying potential customers through phone conversations.
- **Sales and Conversions**: Persuading customers to make purchases or schedule appointments.
- **Customer Relationship Management**: Maintaining accurate call logs, updating customer records, and following up with leads and existing customers.
- **Complaint Resolution**: Addressing customer concerns and resolving issues in a professional and timely manner.
- **Achieving Targets**: Meeting daily or weekly call targets and contributing to team performance.
- **Product Knowledge**: Staying updated on product features, benefits, and company policies.

Pay: ₹9,085.44 - ₹27,311.47 per month

**Benefits**:

- Health insurance

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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