Tele Calling Executive

2 weeks ago

Erode Tamil Nadu, India Hireones Solutions Full time

The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:

- Answering customer enquiries over the phone
- Handling customer complaints and resolving issues and conflicts
- Providing customer support and guidance
- Promoting the company’s products and services
- Engaging customers in positive conversations
- Upselling other products to customers

**Responsibilities**:

- Handle incoming calls or chats to address customer queries
- Identify customer needs and determine solutions
- Offer accurate information about products and services
- Respond to customer complaints and develop solutions
- Record details of customer interactions, transactions, inquiries, and other information
- Update customer information including contact information and purchasing preferences

Requirements & Skills
- Minimum 1-year experience in a customer service role
- Excellent communication and active listening skills
- Demonstrated knowledge of customer service principles and practices
- Fluency in English (written and spoken)
- Ability to remain calm and level-headed in stressful situations

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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