Trainee

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

**Function**: Sales and Customer Success

**Reporting**: Team Leader

**Primary Job Location: Bangalore/Gurgaon**

**Employment type : Contractual Role for 6 months duration.**

**Role purpose**:

- Understand Customer queries and disputes, provide resolution within agreed OKRs on Siebel Tracking system.
- Effective and regular communication with customer and stakeholders.
- Interaction with Colt customers and understand the service and business impact.
- Responsible for the integrity of the data within the recording system and provide high quality resolution for customer issues

**Key Accountabilities**:

- End to End ownership of resolving the tickets as per process guidelines/OKRs for Invoices, Payments enquiries raised by Customer.
- Resolve customer issues always following Colt standard processes.
- Ensure a right first time, accurate approach in resolving our customers issues.
- Provide proactive timely updates to both internal and external customer on the progress of the tickets.
- Ensure the results of NES surveys meet the expectations of Colt. Working towards delivering an effortless customer experience.
- Manage effective communication with internal and external customers on the progress of the tickets as per Colt standards in a simple and customer friendly terms.
- Feedback for any gaps and improvement in processes to management.
- Collaborate to build healthy relationship with all departments within Colt
- Good knowledge in workflow, dispute management and time utilization
- Prioritize the action on all the customer issues categorized under Top Dispute & Escalation.
- Ensure Ticket system / Resolution is updated with accurate and on real time basis to provide the progress of the ticket to the customer

**Role specific requirements**:
**Skills & Experience**:

- Previous experience in a customer facing profile in similar industry
- Good knowledge & understanding of O2C processes.
- Exceptional Written and Verbal communication skills
- Basic / Advance MS Office Skills
- Create harmonious relationships with stakeholders

**About Colt**

At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America’s largest business hubs. We’ve been specialists in our field for nearly three decades and we've won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.

**What is it like working with us?**

As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it’s one of the great advantages of working at Colt.

Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click here.

**What are the benefits and perks of working at Colt?**

You and your loved ones will be supported with a competitive and comprehensive benefits package under the **“We Care” program.**

**Our values**

We live by our Colt values every day, whether we're launching new projects or solving problems together. Our values represent how we behave and are integral to our culture.

**We know people matter**

Whether it's a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.

**We always find a better way**

By staying one step ahead we empower our customers to succeed through the power of connectivity. We're swift to adapt and take responsibility for the promises we make.

**We win together**

We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand its impact, and rally behind the decision to make it a success.

**We can change the world**

We want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have - passion, technology and connectivity - to create good.

Inclusion, and valuing diversity of thought and experience, i