Front Office Executive

6 days ago


Kochi Kerala, India Geo Financial Services Full time

**Skills & Qualifications**:

- Bachelor’s degree or diploma in Hotel Management or related field (preferred).
- 1-3 years of experience in front office or customer service roles.
- Proficient in Excel and hotel management software (e.g., IDS, Opera).
- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-centric attitude.
- Ability to multitask and stay calm under pressure.
- Flexible with work hours, including weekends and holidays.

**Key Responsibilities**:

- Greet and welcome guests with a warm and professional attitude.
- Manage guest check-in and check-out procedures smoothly.
- Handle room bookings, cancellations, and changes in reservations.
- Maintain records of guest information and ensure accurate data entry.
- Answer incoming calls and respond to guest inquiries.
- Coordinate with housekeeping and other departments to meet guest requests.
- Handle billing and payments, issue receipts and invoices.
- Resolve guest complaints or refer to appropriate personnel when necessary.
- Maintain the cleanliness and organization of the front desk area.
- Provide information about resort services, activities, and local attractions.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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