Cash Processing associate

**JOB DESCRIPTION**
The IPB Cash Processing Associate will be part of Wealth Management Operations team. Partnering with Global Business-client facing teams to ensure IPB Operations are compliant with required standards & all deliverables day to day are met.

**Responsibilities**:

- Manage the day-to-day operations of the IPB Cash Processing team (EMEA region) for the JP Morgan Wealth Management business, including management duties like training, operational controls, and adherence to policies and procedures.
- Oversee the cash processing activities which include timely processing & approval of incoming and outgoing client payments, monitoring swift messages, investigating the wire transfer issues and managing escalations.
- An acute awareness of the high risk, time critical and complex nature of the Private Banking environment, an ability to work under pressure and to meet tight deadlines is essential.
- Responsible for ensuring wire transfers are processed as per client instructions are processed in a timely manner by Partnering with respective EMEA Client Service teams to provide an excellent client experience.
- Liaising with internal teams, correspondent banks for payment related issues
- Drives results through leadership, people, communication and influence
- Function effectively in a high volume, rapid pace, deadline-oriented environment.
- Manage KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion, data driven decisions for enhanced client experience.
- Handles escalation on delivery related issues.
- Promote process improvement ideas and share best practices across the segment/group.
- Risk management, issue identification and escalation.
- Assess areas for process and system improvements and propose potential solutions.
- Create an effective control environment within the team and assist in development, implementation and periodic performance of key controls.
- Create an effective partnership with onshore leads/stakeholders through proactive & effective communication channels, business reviews, governance models etc.

**Required Experience, Skills, and Qualifications**:

- Graduate Degree; MBA or other post graduate degree is a plus
- At least 10-12 years of experience in Financial Services, Operations or management in Investment Banking Wealth Management. Cash Operations experience is preferred.
- Strong knowledge of SWIFT payments such as MT202, MT 103, financial markets and products, and easiness/expertise in dealing with Excel.
- Proven track record of effective leadership relative to Strategic change management and process re-engineering including Technology driven projects.
- Strong ability to build relationships with and influence colleagues, business leaders and functional partners.
- Strong industry experience with understanding of standards implemented in industry and well networked with industry peers.
- Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions; collaborate effectively with Operations Leaders and their respective organizations, and key partners across JPMorgan’s Wealth Management businesses, Technology and Business colleagues to drive issue resolution and maintain smooth operations.
- Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan entities.
- Be a highly motivated individual with problem solving and transformation, excellent interpersonal and communication skills.
- Knowledge of various automation tools & AI/ML understanding will be an added advantage.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.