Associate - Digital Process
4 days ago
A bachelor’s degree or higher is required
- Working knowledge of computers (Basic MS Office related skills)
- Basic Analytical and Logical Reasoning Skills.
- Proficient in English.
Job summary
The associate will need to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. The associate will need to deliver results that meet or exceed expectations and should be able to perform root cause analysis on errors and recommend process improvements to drive process efficiency. The associate should also be a team player and be willing to share his/her knowledge. The associate should be able generate ad-hoc operational reports, carry out tactical communication to stakeholders and ensure timely resolution of tickets. This role will report to the Operations Manager.
Key Performance Areas
- Gain a thorough understanding of the business and operational area
- Identify, analyze, and resolve repetitive issues
- Ensure all process documents are managed and updated
- Provide reports and data as requested and support the Team Lead on escalations
- Provide inputs to training and help in shaping training content
Knowledge & Skills/ Business Acumen/ Education & Experience
- Comfortable in a fast-paced, multi-tasked, high-energy environment
- Creative and analytical problem solver with a passion for operational excellence
- A bachelor’s degree or higher is required
- Excellent verbal and written communication skills in English with the ability to face external and internal customers in a professional manner
- Flexible work schedule
- Fair understanding of project management skills
In addition to the Basic qualifications, below are other preferred qualifications:
- Working knowledge of MS Excel and Macros.
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