
Service Executive
6 days ago
Looking for after sales **Service Executive** for a roofing solutions company having
2-4 years of experience in Construction Company or site level work at any company.
**Location**: Guwahati
**Responsibilities**:
1. After sales service, handling customer, complaints, site visit, coordinating with sales and operations team.
2. Organizes measurement of customer premises to initiate sales
3. Communicates details of measurements to sales for generating customer invoice
4. Coordinates with sales and production to ensure the service team fixes the product at customer premises within 48 hours of delivery
5. Undertakes site visits on routine inspection during installation to resolve technical problems
6. Performance Management
7. Ensures appropriate job allocation and manpower utilization
8. Assist in sales of screws as per targets
9. Follow-up day to day work progress at all sites.
10. Assumes accountiblity for workmanship of the crew at the sites
11. Attends Customer Complaints and takes all steps to solve them at the earliest.
12. Takes responsibility for collecting screw order as well as delivery of screw bill and fixing bill
13. Ensures collection of payment both Screw and Fitting & Fixing.
**Education Experience**:
- Graduate
- 3 -5 yrs of experience in sales / customer service including 1-2 yrs of site supervision
**Preferred Skill Sets**:
- Sound product knowledge
- Communication: Fluency in English, Hindi, Assamese.
- Proficiency in MS office
- Assertive personality
- Stakeholder influencing: negotiation skills
- Conflict management
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹23,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Guwahati, Assam: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (preferred)
- Health insurance
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