Customer Support Associate

1 week ago

Gandhinagar, India Group Bayport Full time

**Responsibilities**:

- Customer communication of plant (Production/Purchase/Logistics/Partners)
- Root cause analysis of the communications.
- Coordination with internal and other departments to minimize unwanted communications.
- Detailed report and presentation on weekly basis.
- Feedback and training to be planed for improvisation.

**What we require (Desired Skills and abilities)**

**Skills**:

- Good and clear communication skills.
- Advance Excel.
- Presentation skills.
- Persuasive Speaking and writing Skills.
- Empathy, Adaptability.
- Ability to Use Positive Language.
- Self-Control, Tacking Responsibility, Patience.

**Experience**:

- 1-2-year experience of international BOP/KPO or in direct sales.

**Educational Certifications**:

- Any Graduate

**Keywords for Search**:

- Customer Service Executive
- Customer Complaint Handling Executive
- Customer Relations Executive

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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