Support Coordinator

6 days ago

New Delhi, India RamSoft Full time

**What are we looking for?**

With over 25 years of experience in web radiology, RamSoft is dedicated to delivering award-winning, fully customizable, feature-rich solutions for healthcare providers around the world. We're currently seeking a Support Coordinator to join our team

We are looking for energetic and professional individuals with great attention to detail to answer calls from our U.S and Canada customers.
- Yes, you can work from the comfort of your home. This position is 100% remote._

*
Work Schedule*
- The work schedule for this position is night shift from 1030pm to 730am IST, with any two consecutive days off each week

**Technical Requirements When Working from Home**:

- You will be provided with a company laptop and headset
- You will need a high-Speed Broadband Home Internet that meets our requirements with at least 50mbps down and 10mbps up. Your computer will have to be connected to your router/modem with a wired, Ethernet connection
- You will need an inverter in case of a power outage so that you can still access the internet

**Experience**:

- Minimum 1 to 2 years of experience handling US call processes (Customer service)

**Key Responsibilities**
- Professionally greet callers, provide and request required information
- Relay and route critical messages to appropriate internal teams
- Respond to customer requests professionally and with accurate information
- Other related duties as assigned

**General Job Requirements**
- A friendly and upbeat voice and a positive attitude
- Good grammar and spelling as well as a professional demeanor
- Computer skills in a Windows-based environment
- Punctual with great attendance
- Fast learner and be able to type well (at least 35 words per minute)
- Be a ‘team player’
- Ability to manage multiple priorities and meet deadlines. Excellent time management skills.

This role requires people that are very detail oriented. We handle calls for many US accounts and so there is always a lot of activity and new challenges to face and resolve daily

*
Education*
- College Diploma/Degree in IT, computer science, or a related field
- Experience in handling tickets via Salesforce CRM
- Certifications in the medical imaging industry or knowledge of industry standards and technologies are a bonus
- RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms, or other accommodation), please let our HR department know and we will work with you to meet your needs._

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