Site Supervisor

**Region APC > Service APAC > MSPL Hospet**

Customer Service - MSPL Hospet Department handles Post-sales Service Operations to meet the contractual obligations with customers.

**Responsibilities**
- Plan utilization of resources, prioritize, and initiate O&M activities at designated Customer Service centers (to obtain optimum availability of the WEG's) after reviewing service schedules and internal/external constraints; Monitor and report status
- Assign duties to service engineers, direct their work activities, assist, support, and motivate them as required, and evaluate their performance/ training needs and make recommendations for personnel actions
- Solve routine service-related problems (spares quality, equipment malfunction, breakdowns, etc.) and/or personnel related problems (absenteeism, illness, etc.) independently by taking appropriate decisions and actions
- Intimate and seek the guidance of superior (in a timely manner) in the event of unusual or serious problems/constraints or failure to resolve an issue and implement his decisions
- Communicate regularly with customers to keep them updated on the performance of their WEG's, build customer relationships
- Monitor and control expenses at site(s), report to superior in case of budget overruns
- Monitor and control spares inventory at CS centers, initiate actions for replenishment of shortages
- Arrange for the maintenance and upkeep of office equipment and facilities, surroundings (gardens, scrap yard, etc.) and guest houses; Monitor and control activities of service providers
- Initiate preparation of service invoices; Maintain record of receivables
- Ensure system requirements such as HSE, Legal / Statutory/ ISO compliances For Self Vestas & Subcontractor employees
- Coordinate with State Electricity Boards at the local level for routine transactions
- Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, change notes, etc. applicable to the WEG and associated equipment; communicate information to all concerned and enforce conformance through periodic checks
- Direct supervision of all service engineers and staff attached to the site offices and also has responsibility and authority to direct subcontractor's operators and security contractor's personnel
- Good knowledge in sales force / SAP
- Good knowledge in IQMS documentation process
- Knowledge about Proactive / Predictive maintenance process
- BKM / Cost out initiative
- Good knowledge in MS office / PPT report preparation
- Good knowledge in Store process / waste management

**Qualification**
- BE or Diploma in Electrical, Electronics or Mechanical Engineering
- Minimum 10+ years of relevant O&M experience as Site Supervisor / Site In charge

**Competencies**
- Supervising and Motivating the team, guiding and coaching, identifying and fulfilling training needs wherever required, providing feedback to improve performance. Striving to build synergy in the team. Resource Management
- Management of resources-men, materials, machine and money
- efficiently to achieve desired results within the constraints of time, cost and quality. This requires efficient forecasting, planning, monitoring, review and control
- Ensure adherence to systems and norms. Continuously improving processes, systems and their implementation to improve productivity, reduce cost and improve quality. Make positive changes wherever and whenever possible and coach the team to do the same
- Cost consciousness-Awareness of the costs concerned with the area of operation and implications of costs, Striving to reduce cost/wastage in all possible ways which are under his/her control whether or not cost reduction is identified as a goal-includes
- Effectively communicate with the customers, local government bodies, and other agencies and across departments
- Knowledge of maintenance, service & repair, Knowledge of spare parts, Items that are most likely to cause failure, parts frequently requiring replacement, Analytical ability, Root cause analysis, Quality(as applicable), Warranty related aspects
- Very good knowledge in V120/2MW platform turbines
- Good communication skills
- Customer satisfaction
- Good co-ordination with other internal stakeholders

**What We Offer**
Vestas provides an open, respectful, and global culture, an attractive compensation package, and long-term career development. We care and respect all employees and will offer: On the job training, an ideal platform for professional and personal development, Bonus Program &, etc. In return, we expect you to go the extra mile to achieve results.

**Additional Information**
The work location is in Kudligi/Hospet, Karnataka.

**Our commitment to a fair hiring**

**DEIB Statement**
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet ev