Customer Service Support I

4 days ago

Calicut Kerala, India Blackhawk Network Full time

About Blackhawk Network:
Overview:
**Responsibilities**:

- Job Location - Calicut
- Maintain a positive, empathetic, and professional communications with customers ensuring Customer Satisfaction
- Respond promptly to customer inquiries and escalate concerns accordingly
- Acknowledge, document, and escalate customer complaints.
- Become a Subject Matter Expert on our products to support customers in any inquiry.
- Keep records of customer interactions, transactions, comments, and complaints through service tickets.
- Provide constant feedback on procedures efficiency recommending enhancements to reduce waste
- Ensure customer satisfaction and best-in-class customer Support.

Qualifications:

- High school diploma, general education degree, or equivalent experience
- Ability to control emotions and remain calm in adverse situations
- Schedule availability based on program needs
- Proficient in using computers, web browsing, and managing multiple tools to access information.
- Precious experience in Customer Support is highly desirable.

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