Debt Collector/customer Service

2 weeks ago

Bengaluru Karnataka, India YG Connect Pvt Ltd Full time

Key Responsibilities of Collection Executive

**Debt Collection**

Negotiate repayment plans or settlements based on the customer's financial situation.

Aim to resolve debts amicably, maintaining a balance between company goals and customer relations.

**Customer Communication**:
2)Serve as the first point of contact for customers regarding overdue accounts.

Listen to and address customer concerns or disputes related to the debt.

Provide clear information about payment deadlines, amounts due, and payment methods.

3)**Negotiation**:
Work with customers to establish realistic payment schedules or offers for debt reduction.

Suggest solutions like extended payment terms, reduced settlements, or possible referrals to financial advisors when appropriate.

4**)Record Keeping**:
Accurately log all interactions, agreements, and promises made during customer communications.

Update the company's system with customer payment history, notes, and next steps.

Compliance and Legal Knowledge:
5)Ensure all debt recovery activities comply with relevant laws, such as the Fair Debt Collection Practices Act (FDCPA) or similar legislation in other regions.

Understand and follow company policies and industry regulations to protect both the company and the customer.

6)**Dispute Resolution**:
Investigate and resolve disputes that may arise over the debt amount, terms, or any charges added.

Collaborate with other departments (e.g., billing, legal, or finance) to address complex cases.

7)**Customer Retention**:
Maintain a professional, courteous demeanor while handling sensitive situations to preserve positive customer relations.

Offer customers solutions or alternatives to paying their debts, such as financial counseling or other resources.

**Performance Goals**:
Meet daily, weekly, or monthly recovery targets set by the company.

Provide reports or updates to supervisors on progress and challenges in debt recovery.

8)**Reporting**:
Prepare and submit regular reports on the status of debt recovery, including details on contacted customers, payment arrangements, and unresolved accounts.

Escalate accounts that remain unresolved after multiple attempts to higher management or legal teams

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have a DRA certification?
- Where do you live in Bangalore Location?
- What is your present take home salary?
- Present Take home salary?

**Experience**:

- Debt Collection: 1 year (required)
- Loan/EMI collection: 1 year (required)

**Language**:

- Kannada language fluently (required)

**Location**:

- Bengaluru, Karnataka (required)

Work Location: In person

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