Back Office Executive

5 days ago

Mulund West Mumbai Maharashtra, India Progresso Tech Full time

**Job Brief**

If you have **3-4 years of experience in sales coordination or customer service** and are confident in using Zoho Books for invoicing, order management, and account handling, we’d love to hear from you

**Roles & Responsibilities**
- Provide **administrative support** to the sales team (quotations, order entry, data entry, documentation).
- Manage customer accounts, ensuring **high satisfaction and timely responses**.
- Handle customer queries and resolve complaints professionally.
- Process orders and ensure **timely dispatch by coordinating with the warehouse**.
- Coordinate with ASM (Area Sales Manager) for order details and customer information.
- Follow up with **courier/logistics partners** for deliveries.
- Ensure **timely payment recovery** from customers.
- Prepare **sales performance reports, customer feedback reports, and Zoho Books MIS reports**.
- Track and maintain accurate **customer data, sales leads, and account records**.
- Assist in **sales strategy development and execution**.

**Requirements & Skills**

**Mandatory knowledge of Zoho Books** - invoicing, order management, and account reconciliation.
Strong problem-solving and communication skills.
Team spirit & leadership qualities with ability to **coordinate multiple departments**.
Excellent listening skills & a **fast learner**.
Ability to **multi-task, prioritize, and meet deadlines**.
Bachelor’s degree in **Business, Marketing, or related field** (preferred).
Minimum **3-4 years of experience** in Sales Coordination / Customer Service.

Pay: ₹15,500.00 - ₹27,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- ZOHO Books: 1 year (required)

Work Location: In person

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