Telesales Executive

To connect with potential and existing clients over the phone, explain clinic services, fix appointments, follow up, and ensure a high level of customer satisfaction and conversion.

**Key Responsibilities**:

- **Client Calling & Engagement**:

- Make outbound calls to leads and inquiries received via online/offline channels.
- Explain clinic services, packages, and benefits clearly and persuasively.
- Answer queries and provide accurate information about treatments.
- **Appointment Handling**:

- Fix appointments for walk-ins, online consultations, or follow-ups.
- Coordinate with clinic counselors and assistants for schedule management.
- Send reminders and confirmation messages to reduce no-shows.
- **Follow-Up**:

- Call back on missed leads or incomplete inquiries.
- Follow up with clients who visited but didn’t enroll for services.
- Maintain a proper call follow-up schedule for interested leads.
- **Client Relationship Management**:

- Maintain friendly and professional communication with all clients.
- Handle basic complaints and route concerns to the right team.
- Build rapport to improve client retention and trust.
- **Data Management**:

- Maintain detailed call logs, follow-up records, and client information in CRM or Excel sheets.
- Ensure proper documentation of all leads and their statuses.
- **Sales & Conversion Support**:

- Promote special offers or seasonal campaigns during calls.
- Encourage potential clients to take trial sessions or visit the clinic.
- Support the sales team in lead nurturing and conversion.
- **Daily Reporting**:

- Share daily updates on calls made, appointments booked, and conversions.
- Highlight hot leads and immediate attention cases to the manager.

**Skills Required**:

- Excellent spoken Hindi, English ,Konkani/Marathi
- Good convincing and communication skills.
- Basic knowledge of Excel, WhatsApp, and Instaram chat
- Patient, polite, and result-oriented attitude.

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Telecommunication: 1 year (required)

Work Location: In person