Telesales Executive

**Responsibilities**:

- **Sales Target Achievement**: Regularly call dealers to establish relationships, take orders, pitch new products, and resolve issues to meet sales targets.
- **Order Management**: Ensure timely and accurate delivery of materials and punch orders into the ERP system for both self and team members.
- **Support for Field Team**: Assist team members in the field with sales and stock data input into the system.
- **Billing Management**: Complete billing for ready stock vehicles, drives, and cement bills.
- **Payment Tracking**: Provide real-time information on outstanding dealer payments and manage ledger unblocking in the system.
- **Bounced Cheque Follow-up**: Follow up with dealers on bounced cheques to prevent credit blocks.
- **Customer Invoicing**: Generate invoices with the help of the back-office team, ensuring customers receive materials promptly.
- **Upselling and Cross-selling**: Promote additional products to achieve sales targets effectively.
- **Customer Support**: Attend to customer issues and complaints, resolving or escalating them to ensure a positive customer experience.
- **Return Monitoring**: Regularly monitor material returns and credit notes to minimize sales returns.
- **Dealer Relationship Management**: Maintain and expand the dealer network within the assigned territory through regular calls and engagement with new dealers.
- **Quotation Preparation**: Prepare and provide quotations for new dealer appointments.
- **Payment Collection**: Ensure the receipt of outstanding payments through consistent follow-ups and issue resolution.
- **Continuous Learning**: Attend meetings and training sessions to stay updated on new and existing products.
- **Team Collaboration**: Actively participate in all sales-related group discussions to contribute to team objectives.
- **Customer Relationship Building**: Build sustainable relationships with customers through open and interactive communication.
- **Market Feedback**: Provide the product team with market feedback regarding product performance and customer reactions.
- **Data Management**: Update daily records in Google Forms on payments collected and pending market issues.
- **Marketing Collateral Support**: Assist the field team with marketing materials, including price lists, brochures, samples, order forms, bill copies, and credit note copies.
- **Team Training**: Train new team members and help them get up to speed on processes and sales techniques.

**Specifications**:

- **Language Proficiency**: Fluent in Hindi, English, and Konkani.
- **Personal Attributes**: Pleasant personality with a strong drive to achieve sales targets and ensure customer satisfaction.
- **Learning Aptitude**: Demonstrated ability and willingness for continuous learning.

Pay: ₹180,000.00 - ₹216,000.00 per year

Schedule:

- Day shift

Work Location: In person