Receptionist with Healthcare Experience

1 week ago

Shyambazar Kolkata West Bengal, India Institite of NeuroDevelopment Full time

**Job description**:
**Front Office Executive**:
We are interested in hiring a dedicated and hardworking individual as a Front Office Executive to join our team
- Handling daily patient inflow.
- Maintaining the daily patient visit records
- Maintaining daily cash inflow in the front desk.
- Maintaining the prescriptions and the next visit dates in the system.
- Guiding the patient as per the scheduled appointment.
- Co-ordination with the doctors and therapists, manage their calendars, and set the appointments accordingly.
- Coordination with the doctors and guide the patents for further assessments or interventions that might be required
- Cash collection, coordination with the accounts team, and handover the daily collections including the details of online transactions on a daily basis.
- Collect reviews and ratings from every patient regarding our services and convey the same to the operations & marketing department.
- Follow-up of the already visited patients for next appointment dates.
- Handling client grievances and taking necessary steps to resolve the issue with proper coordination among the stakeholders.
- Maintaining the cash outflow from the front desk.
- Coordination with the admin department regarding the front office infra and managing daily operations.
- Ensuring the compilation of assessment reports and their timely delivery and archival.

**Requirements & Criteria**
- Calling & answering patient's phone calls explaining the product and services offered by the company.
- Obtaining customer information and other relevant data
- Making recordings of all the sales phone calls and sales deals.
- Maintaining the database of the customers on a regular basis.
- Age up to 30 yrs
- Must be soft spoken, enthusiastic with positive attitude and good patience.
- Excellent communication and writing skill in English, Hindi and local language.
- Should be proficient in MS-Word, MS-Excel.

**Experience**:

- Minimum 2 years (Hospital or Clinical Background preferred)

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Standard COVID-19 Protocols

**Experience**:

- client handling: 2 years (required)
- healthcare: 2 years (required)

**Language**:

- Bengali (required)
- Hindi (required)
- English (preferred)

**Speak with the employer**
+91 8617661033

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