Associate - Operations

5 days ago

Pune Maharashtra, India WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
- Maintain full and accurate records and non-editable audit trails of all financial transactions, system, paper, telephone and fax-based activities undertaken on behalf of Customer - Operate robust mechanisms of record retention, archiving an audit trail for all record types - including current historic records, policy records and other material, such as accounts, contract notes and microfiches - for time periods stipulated in the Procedures Manual
- Allow immediate access on request by external regulators, trustees, Customer and auditors to records held electronically, and provide access in accordance with specified Service Level (where applicable) for paper copies
- Retain for time periods stipulated in the Procedures Manual, copies of all correspondence to and from participants and intermediaries in a recoverable form (e.g., physical filing, archiving, electronic images of documents, of system-generated outgoing letters as well as images or copies of non-standard correspondence) such that they can be accurately retrieved with complete reliability
- Maintain version control and management of all procedures throughout the term of the contract and make available to Customer - Accurately and promptly maintain all standing data tables held in whatsoever form to reflect changes in products, systems, and regulations, or as notified by Customer from time to time, for platforms and databases managed by Supplier Group.- Research, pull and scan historical records to fulfill claims and customer services requests. Records could be in the form of images, on paper, or phone calls on or off site. Coordinate with off-site storage vendors for retrieval as needed. Record retrieval needed for market conduct exams, complaints, and Department of Insurance (DOI) investigations

**Qualifications**:

- Graduate or equivalent (any stream) / with relevant experience in US Retirement / Pension Process/Data Management
- Desirableo Prior Insurance experience in BPO Industryo Exposure to onshore stakeholder managemento Knowledge of Word/ PowerPoint/MS Excel
- Desirable
- Excellent communication and comprehension skills
- Strong business writing skills
- WNS policy on background checks to be followed

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