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Client Servicing Executive

2 weeks ago

Navi Mumbai, India Rank My Business Full time

**Job Summary-** We are searching for a professional and courteous client servicing Executive with great people skills to help our business prioritize existing customers and bring new clients on board. The client servicing manager will be responsible for maintaining current clients and expanding our customer base, keeping accurate correspondence records, meeting with management on a regular basis, updating client information, developing customer service policies, training junior client services agents, and recommending different product options to clients.

Job Role & Responsibilities
- Create platforms for clients and employees to communicate effectively.
- Encourage clients to do business with you again.
- Hold workshops and presentations on customer service.
- Keep track of and track client satisfaction.
- Communicate with various departments about client issues.
- Provide clients with service and product recommendations.
- Create surveys and collect data from clients.
- Be a part of marketing campaigns.
- Handle customer requests and troubleshoot issues.

Cultivating solid relationships with clients through the provision of exceptional after-sales service.

Creating a positive onboarding experience for new clients.

Responding to client inquiries in a timely and professional manner