Dm - Late Stage Collections

2 weeks ago

Gurugram Haryana, India Johnson Controls International Full time

Job Role:

- Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department on highly delinquent accounts.
- Developing debt collection strategies and plans.
- Adhering to the FDCPA throughout the debt collection process.
- Contacting debtors by telephone to enact and negotiate debt recovery.
- Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks web portals like D&B, Equifax etc.
- Preventing repeated payment delinquency by negotiating manageable debt payments.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Keeping copies and electronic records of all communications, payment plans agreed to, and amounts paid.
- Support legal affidavits, formalizing payment plans, coordinate with legal or third party agencies on AEE (all effort exhausted cases)
- Supply communication proofs, contracts etc. as in when needed for court proceedings.
- Initiating legal and repossession proceedings if debt recovery fails.

Requirement:

- Debt collection certification or training preferred.
- In-depth knowledge of the FDCPA and professional codes of conduct.
- Exposure to various ERP’s like SAP, Oracle, BAAN, JD Edwards and collections tools like getpaid.
- A minimum of 3- 8 years’ experience in third party collections.
- Previous late stage debt collection experience will be advantageous.
- Experience in developing and enacting debt recovery plans and strategies to prevent losses.
- Exceptional ability to communicate with debtors to negotiate debt payment plans.
- Ability to collaborate on debt collection efforts with other departments and institutions.
- Experience in tracking down defaulters by searching publicly available databases and records.
- Exceptional recordkeeping and interpersonal skills.
- Exceptional reconciliation skills.

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