Disconnections Administrator

**Join our Team as a Disconnections Administrator**:
**Location: Gurugram**:
**About the role**:
Are you detail-oriented and passionate about providing first-class customer service?

As a Disconnections Administrator, you'll play a vital part in managing and processing customer service disconnections, ensuring mobile, cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom.

This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams, ensuring consistent customer satisfaction.

Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences.

**What makes you a great fit**:

- Previous experience in an administrative role, preferably within telecommunications
- Keen attention to detail and excellent problem-solving skills
- Strong organisational abilities and time-management skills
- Effective written and verbal communication skills
- Proficiency in Microsoft Office and customer relationship management software
- Ability to work independently as well as collaboratively in a team environment
- Customer-centric approach and results-oriented mindset
- Adaptability and capability to work under pressure in a fast-paced environment

**Key responsibilities**:

- Process and manage customer disconnection requests accurately and promptly
- Liaise with internal teams to ensure seamless customer transitions
- Maintain up-to-date and accurate records of disconnection activities
- Respond to customer queries and resolve any issues related to disconnections
- Collaborate with billing and sales teams to ensure alignment in customer accounts
- Analyse disconnection data to identify trends and suggest improvement areas
- Ensure compliance with company policies and regulatory requirements
- Contribute to the continuous improvement of disconnection processes

**Perks for our People**:

- **Holidays**: 18 days annual leave, + 6 public holidays
- **Other Leave**: 7 days casual leave, 7 days sick leave
- **Development**: In-House Training Academy
- **Wellbeing**: Mental Health support

**Who we are**:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

**Our values**:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

**ED&I**: