L2 Application Support-4 to 6years-bangalore

6 days ago

Bengaluru, India Black & White Business Solutions Full time

**Job Information**:
Industry

**IT Services**
***

Province

**Karnataka**
***

City

**Bangalore North**
***

Postal Code

**560001**
***

Country

**India**

Job Title:
**L2 Application Support**

Years of EXP:4 to 6years

Location:Bangalore

NP:15Days/Immediate

Knowledge on ITIL.
- 2) Should be familiar with ITSM Process.
- 3) Should have worked in Service now tool or any ticketing tool.
- 4) Knowledge on SLA.
- 5) Hands on with Incident, Problem and Change Tickets. (Must have this skills)
- 6) Should know to handle P1 Tickets.

6) Good Communication skills as he/she needs to communicate with Stakeholders very frequently.
- 7) Should have basic knowledge on DB (If hiring for Technical Support).
- 8) Should have knowledge of any Programming language (.Net,Java, Python..)

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