Quality Technician

**Career Area**:Manufacturing & Supply Chain**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Purpose:
**The position will have the primary purpose of supporting the Quality Management System within the assigned operational area, by providing expertise and advice on production or product problems feedback from both internal and external customers. To conduct investigations, analyses information and facilitate teams dealing with issues/projects associated with resolution of quality problems.

This person works with supervisors, technicians, and other support groups.

Impacts key quality goals including Continuous Improvement, Process Quality, Part Quality, Internal Quality Certification, ISO 9000 Certification, etc.

**Responsibilities**:
- The incumbent will have responsibilities for Quality Assurance in assigned areas, including product test procedures and specifications, performing audits, improvements of products reliability and customer satisfaction through support of the CPS (Caterpillar Production System), NPI (New Product Introduction) and CPI (Continuous Product Improvement) programs.
- The position must develop plans and tools that are used to implement or support global quality systems or related process i.e. Cost of Poor Quality, PPAP, quality certifications,
- This position is required to work with all employees to improve quality practices in their processes through quality manner such as daily coaching, tracking CQI (Continuous Quality Improvement) projects & Scorecard, providing quality support if any poor results or negative trends occur, providing training courses of quality specifications to employees, conducting internal quality audits, facilitating management reviews, etc.
- This position is required to implement the Idea Generation Process and Corrective and Preventive action processes by clarifying and verifying all ideas with related persons and spot check, explain the validation reasons, and encourage all employees to make contributions to achieve zero defect in operations.
- This position is required to be proactive to develop quality related control methodologies and systems such as Cost of Quality control company wide. Encourage the implementation of the established systems. Analyze and solve problems occurring during implementation.
- This position is also required to actively support 5S/Lean Manufacturing/ SAP and on going support, to help area owners set up goals and integrate 5S/Lean Manufacturing Practices with Internal Quality Certification system through standardization and documentation. Impacts key quality goals including Continuous Improvement, Process Quality, Part Quality, Internal Quality Certification, ISO 9000 Certification, etc.

BACKGROUND/EXPERIENCE:

- A Bachelor’s degree in Engineering/Manufacturing with an excellent understanding of quality management practices or equivalent experience.
- Prior experience working in a manufacturing environment, or in the quality field is desired.
- Minimum three to five years of experience and requires a thorough knowledge of quality concepts including process control, analysis, Caterpillar internal certification principals, and ISO9000 etc.
- Requires strong communication, cooperation, and influence skills to work with all levels of employees and customers, especially with leadership management employees.

Caterpillar is an Equal Opportunity Employer (EEO).

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