Collection Voice Process

2 weeks ago

Chennai, India GLOINNT Full time

Role: Collection Voice Process

Experience: 2 to 4 Years

Location: Chennai/ Bangalore(WFO)

Notice Period: Immediate Joiners only

Desired Skills:

- Must have Experience in O2C/OTC (Order to Cash)
- Must have experience on Tele-collection/Teleperformance in international/ Domestic BPOs
- Debt collection /recovery experience is a plus
- Connect with 50-60 customers per day
- Good Communication & Verbal skills
- Proficient Negotiation skills
- Responsible for chasing outstanding invoices from customers of our clients.
- Contact overdue customers and chases for payment in accordance with rules set by the engagement
- Proactively collect and escalate overdue accounts and ensures customer payment to terms

Document customer interactions into system
- Maintain a ledger as part of the credit team
- Performs basic reconciliations
- Follow control and compliance regulations
- Maintain accurate and up to date customer details and account records
- Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes

Qualification:

- Graduate with minimum 60%.

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**

+91 97310 85893

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