Collection Voice Process

2 weeks ago

Chennai, India GLOINNT Full time

Role: Collection Voice Process

Experience: 2 to 4 Years

Location: Chennai/ Bangalore(WFO)

Notice Period: Immediate Joiners only

Desired Skills:

- Must have Experience in O2C/OTC (Order to Cash)
- Must have experience on international/ Domestic BPOs
- Proficient Negotiation skills
- Good Communication & Verbal skills
- Responsible for chasing outstanding invoices from customers of our clients.
- Play a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
- Contact overdue customers and chases for payment in accordance with rules set by the engagement
- Issue and monitor automatic and manual reminders to customers
- Document customer interactions into system
- Maintain a ledger as part of the credit team
- Performs basic reconciliations
- Follow control and compliance regulations
- Maintain accurate and up to date customer details and account records
- Proactively collect and escalate overdue accounts and ensures customer payment to terms
- Build and maintain strong relationships with external customers
- Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes

Qualification:

- Graduate with minimum 60%.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Collection Voice Process: 2 years (preferred)
- International/ Domestic BPOs: 2 years (preferred)
- Order to Cash (O2C/OTC): 2 years (preferred)
- Negotiation skills: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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