Cse (Customer Support Executive)

3 days ago

Kalkaji Delhi Delhi, India Panditata Research Technology LLP Full time

Key Responsibilities:

- Handle queries, requests & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
- Strong follow-up on cases to ensure final resolution keeping the customer experience in mind.
- Coordinate timely with inter-departments to resolve escalations.
- Make outgoing calls for follow-up cases and ensure closure.
- Manage social media queries on Instagram, Whats App, Facebook, Twitter & Telegram.
- Basic MS word & excel skills to manage relevant data on G-drive.

**Requirements**:

- Good verbal and written English communication skills
- Strong active listening and comprehension skills
- Multi-tasking-To be able to work in a blended process.

Pay: ₹10,580.14 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9319082059

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