Experience Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Experience Ambassador
Work Dynamics

What this job involves
Our HSBC Experience Ambassador’s primary goal is building a sense of community within the workspace & create memorable experiences through supporting HSBC colleagues and their work, regardless of where that is.
Experience Ambassadors create a welcoming atmosphere and is the primary point of contact for HSBC colleagues and their visitors. The Ambassador’s primary goal is to provide a more personal and enhanced level of service at every touch point within the building. The Ambassadors shall champion flexible working and educating staff on its benefits, whilst helping to guide staff to get the most out of their Building. Improving productivity (proactive workplace management) through the convergence of facility services, technology, and workplace, thus creating the employee experience.

**HSBC Community engagement**: You will base yourself within the business and be recognised as the “go-to” person” for any work-related assistance and enrolment in CX events.

**Day to day operations - HSBC Colleague Experience**: Be the “go-to” person” for all workplace matters; answer questions and take action to deliver effective solutions.
Develop a strong relationship with the building users and an understanding of the needs of the colleagues to enhance their experience
Building a sense of community within the workspace through a local event calendar (align to the regional calendar)
Deliver an un-compromised colleague experience through curated events based on the employees’ interests
Support Experience Leads to organize and host events to build up community and promote awareness
Support on the content management for Workplace Apps and other communication platforms.

Desired experience and technical skills
Required
Relevant experience in customer service, events, sales, or related industries
Prior experience in co-working, corporate real estate or start-up would be an advantage
Flexible to work in shifts
Excellent communication skills (both verbal and written)
University Degree holder is an advantage.
Preferred
Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills
Have a strong customer-service mentality with a passion for customer experience
Have a passion for and understanding of the Future of Work (FoW) model
An organised team player who can build positive relations with HSBC colleagues, clients and visitors
Possess excellent interpersonal and communication skills
Understand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data to HSBC
Be exceptionally organised and well-versed in multitasking
Be able to handle pressure, think quickly and calmly

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.