Online Sales Executive

1 week ago

Malappuram, India KlayBox Full time

**About the Role**:
This role is perfect for someone who is organized, proactive, and enjoys turning inquiries into successful sales.

**Key Responsibilities**:

- Handle **incoming messages on social media platforms** (Instagram, Facebook, WhatsApp, etc.)
- Attend **customer calls and respond to product-related inquiries**:

- Follow up with **leads generated by the marketing team** via ads and campaigns
- Provide information on products, pricing, delivery, offers, etc.
- Convert inquiries into sales by understanding customer needs and offering suitable solutions
- Coordinate with logistics and internal teams to ensure smooth order processing
- Maintain daily reports of inquiries, leads, and sales conversion
- Address and resolve any post-sale concerns or complaints professionally

**Required Skills & Qualifications**:

- **Bachelor’s Degree** in any discipline (mandatory)
- **Excellent communication skills** in **English and Hindi**:

- Strong interpersonal and persuasive skills
- Comfortable using social media platforms and basic CRM or order management tools
- Customer-centric attitude with a problem-solving mindset
- Ability to multitask and respond quickly across different channels

**What We Offer**:

- **Attractive salary** with **performance-based incentives**:

- Opportunity to work with a fast-growing eCommerce brand
- Friendly and collaborative team environment
- Training and upskilling opportunities
- Employee discounts and performance rewards

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹32,220.25 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Work Location: In person

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