Front Office Assistant

2 weeks ago


Changodar Ahmedabad Gujarat, India LUCENT CLEANENERGY Full time

**Job Purpose**:
To provide a warm welcome to guests, handle check-ins and check-outs efficiently, manage reservations, respond to guest inquiries, and ensure excellent customer service for a pleasant stay experience.

**Key Responsibilities**:

- Greet guests with a friendly and professional attitude upon arrival.
- Handle guest check-in, check-out, and payment procedures.
- Provide information about hotel facilities, local attractions, and travel directions.
- Answer phone calls promptly and transfer to appropriate departments.
- Address guest complaints or requests politely and effectively, escalating when necessary.
- Maintain guest records, update occupancy status, and prepare daily reports.
- Coordinate with housekeeping, maintenance, and other departments for smooth operations.
- Ensure lobby/reception area is neat, welcoming, and presentable.
- Uphold hotel policies, safety, and security standards.

**Skills & Qualifications**:

- Graduate / Diploma in Hotel Management or related field (preferred).
- Previous experience as receptionist/front office staff (advantageous).
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and hotel management software (PMS).
- Strong organizational and multitasking abilities.
- Pleasant personality, well-groomed, and customer-service oriented.
- Ability to remain calm under pressure and handle difficult situations tactfully.

**Work Conditions**:

- Rotational shifts including weekends and holidays.
- Standing/walking for long periods at the reception desk.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person



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