Front Office Assistant
2 weeks ago
**Job Purpose**:
To provide a warm welcome to guests, handle check-ins and check-outs efficiently, manage reservations, respond to guest inquiries, and ensure excellent customer service for a pleasant stay experience.
**Key Responsibilities**:
- Greet guests with a friendly and professional attitude upon arrival.
- Handle guest check-in, check-out, and payment procedures.
- Provide information about hotel facilities, local attractions, and travel directions.
- Answer phone calls promptly and transfer to appropriate departments.
- Address guest complaints or requests politely and effectively, escalating when necessary.
- Maintain guest records, update occupancy status, and prepare daily reports.
- Coordinate with housekeeping, maintenance, and other departments for smooth operations.
- Ensure lobby/reception area is neat, welcoming, and presentable.
- Uphold hotel policies, safety, and security standards.
**Skills & Qualifications**:
- Graduate / Diploma in Hotel Management or related field (preferred).
- Previous experience as receptionist/front office staff (advantageous).
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and hotel management software (PMS).
- Strong organizational and multitasking abilities.
- Pleasant personality, well-groomed, and customer-service oriented.
- Ability to remain calm under pressure and handle difficult situations tactfully.
**Work Conditions**:
- Rotational shifts including weekends and holidays.
- Standing/walking for long periods at the reception desk.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
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