Tellecaller

**Key Responsibilities**:

- **Cold Calling/Lead Generation**:

- Contact potential customers or clients through phone calls.
- Identify potential leads and opportunities for business growth.
- Introduce the company’s products or services to new prospects.
- **Customer Interaction**:

- Answer inbound customer calls and inquiries.
- Provide information about the company’s offerings, pricing, and promotions.
- Maintain a positive relationship with existing customers and handle their concerns.
- **Sales and Upselling**:

- Pitch the company’s products or services with the goal of making a sale.
- Upsell or cross-sell additional products and services when appropriate.
- Achieve monthly or quarterly sales targets.
- **Follow-up**:

- Follow up with potential or existing customers who have shown interest.
- Send reminders or additional information as needed.
- Maintain regular communication with leads and clients to keep them engaged.
- **Database Management**:

- Update and maintain accurate customer information in the CRM (Customer Relationship Management) system.
- Track customer interactions, sales calls, and outcomes.
- **Lead Qualification**:

- Qualify leads based on predefined criteria to ensure the right target audience is being reached.
- Determine whether prospects are ready for sales or need further nurturing.
- **Problem Solving & Conflict Resolution**:

- Address customer queries and resolve issues effectively.
- Escalate problems that cannot be solved directly to higher authorities.
- **Reporting**:

- Maintain records of sales, calls, and interactions.
- Report daily or weekly performance to supervisors or team leads.
- **Team Collaboration**:

- Work with the sales and marketing teams to develop strategies.
- Share insights or feedback from customers to improve offerings and approach.

**Skills & Qualifications**:

- **Communication Skills**: Excellent verbal and written communication skills with a clear and friendly phone demeanor.
- **Persuasion & Negotiation**: Ability to influence and persuade potential customers.
- **Customer Focus**: Ability to handle customer concerns and offer appropriate solutions.
- **Sales Skills**: Ability to pitch products effectively and close sales.
- **Problem Solving**: Quick thinking and troubleshooting abilities.
- **Organization**: Ability to manage multiple tasks and prioritize calls effectively.
- **Patience & Resilience**: Stay motivated in the face of rejection and challenging conversations.

**Preferred Qualifications**:

- Prior experience in telecalling, telemarketing, or customer service is often preferred but not mandatory.
- A high school diploma is typically the minimum educational requirement; a bachelor’s degree can be an advantage.
- Knowledge of the industry or product line being sold can be beneficial.

**Working Conditions**:

- **Performance Targets**: Sales quotas and call volume targets are often set by the company.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹7,599.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person