Back Office Executive
3 days ago
ICONIX - A leading Adtech company is looking for an experienced female/male customer service representative for its south kolkata-based office.
Job brief
We are looking for a customer-oriented service representative.
Responsibilities list:
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Salary**: ₹12,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- back office executive: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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