Gm Service

22 hours ago

Yeshwanthpur Bengaluru Karnataka, India Sri lakshmi Motor servicer pvt ltd., Full time

**Responsibilities**:

- Ensure that the Service Department contributes to Customer Satisfaction by providing optimal Customer Care.
- Increase Customer Market Share.
- To monitor Service Fill rate on daily basis.
- To conduct regular surveys of competitors in the local market.
- To prepare and submit accurate KPI report by end of every month & analyze for action plan.
- Identify potential Service & Service Parts marketing opportunities.
- Support the Service Advisors during peak hours.
- To audit & review General Tools and Equipment maintenance register regularly.
- To audit & review open and closed Repair Order on a daily basis.
- To monitor & audit VE Warranty Claims on monthly basis.
- Ensure a safe working environment.
- Ensure & mentor for PDS, NVRR, claims etc. Only user reports for analysis & follow up.
- Maintain a clean and orderly Customer Service Department.
- To audit the results of Quality Control Inspections
- To monitor Field Information report sent to TKML.
- Attend all new model-training courses and conduct in-house training for all technicians.
- To audit & ensure all required Special Service Tools are available and in godd working order.
- Monitor & ensure that all vehicles are fitted with adequate courtesy items (Floor Mats, Fender Covers & Seat Covers).
- Acknowledge good performance.
- Conduct regular Technician meetings.
- To Conduct regular internal meets between Parts, Service & Sales.
- Monitor record and identify the causes of vehicle carryovers.
- Monitor, record the causes of Repeat Repairs.
- Ensure the Service shop operation meets the requirements of the local environmental authorities.
- Maintain clear and open communication between Service shop Job Controller, Service Advisors and Parts Department.
- Monitoring Product Technical Bulletins and Repair Manuals.
- Lead, control and motivate the Customer Service Staff.
- Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness.
- Train & advise Service Advisors possible sales and profit opportunities
- Ensure high quality service standards.
- Ensure VE standards are always maintained.
- Analyze the Technician performance.
- Work with cross function team to ensure ISO standards.
- Arrange & Monitor Orientation program for new employees
- Meet dealerships /campaign targets.
- Establish Yearly Staff Training Targets

**Salary**: ₹70,000.00 - ₹80,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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