
Customer Care Executive
5 days ago
**Job description**
Designation - Customer Service Executive
**Responsibilities**:
- Provide outstanding customer service by responding to customer inquiries via various communication channels (phone, chat) promptly and professionally.
- Address and resolve customer complaints and concerns in a timely and effective manner, aiming to achieve customer satisfaction and retention.
- Ensure accurate and timely entry of customer information and interactions into the customer service database.
- Collaborate with other departments, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.
- Interact with Stations Heads/Department Heads to resolve customer Complains.
- Identify and escalate complex or unresolved customer issues to the appropriate team members or supervisors for further assistance.
- Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate and up-to-date information to customers.
- Act as a brand ambassador by promoting a positive image of the company and its products/services during customer interactions.
- Engage in ongoing professional development to enhance skills and knowledge.
**Job Types**: Full-time, Permanent
Pay: ₹8,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
Expected Start Date: 15/11/2024
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