Telle Caller Vashi

6 days ago

Vashi Navi Mumbai Maharashtra, India Onkar Placement Full time

**Job Title**: Teller/Caller—Jewelry Insurance

**Location**: Vashi, Navi Mumbai
**Experience**: 1 to 4 years

**Job Type**: Full-time
**Industry**: Insurance (Jewelry/Valuables), Customer Support, Telesales

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to leads and existing customers regarding jewelry insurance plans, renewals, documentation, or claims.
- Handle inbound queries and provide information related to policy details, benefits, and procedures.
- Educate customers on available insurance options and assist them in selecting suitable coverage.
- Coordinate with internal teams for policy issuance, renewals, documentation, or claim follow-ups.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Ensure timely follow-ups, adherence to call quality standards, and achievement of monthly targets (if applicable).
- Maintain confidentiality and accuracy when handling sensitive client and jewelry information.

**Key Requirements**:

- **1 to 4 years** of experience in telecalling, customer service, operations, or teller role — preferably in insurance, BFSI, or a high-value product industry like jewelry.
- Graduate in any discipline. Insurance-related certifications (IRDAI, etc.) are a plus.
- Strong verbal communication skills in English, Hindi, and preferably Marathi.
- Proficiency in MS Office and familiarity with CRM/dialer systems.
- Attention to detail and ability to handle sensitive and high-value client interactions professionally.

**Preferred Attributes**:

- Experience handling high-net-worth customers or luxury product clientele.
- Knowledge of jewelry valuation and insurance procedures is an added advantage.
- Target-oriented mindset with a strong focus on customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Telemarketing: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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