Customer Service Executive
5 days ago
Roles & Responsibilities:
- Answer and respond to inbound customer calls and identify the needs of customers, resolve issues, and provide solutions
- Processing all aspects of bookings
- reservation, rescheduling and cancellations as requested by the customers
- Coordinate with service providers to check availability of slots before booking, rescheduling or cancelling the reservation if an requested by the customer
- Providing customers with the organization’s service and product information.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Provide accurate, valid and complete information by using the right methods /tools
- Handle customer complaints(if any) by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Maintain records of customer interaction, bookings, and send daily reports
- Up Sell and promote products/services while on call
- Updated with product and process knowledge base to quickly answer inquiries
- Ensure you follow the customer service script provided by the company for uniformity.
- Perform additional duties as assigned by the manager
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- Customer service: 1 year (required)
- Aviation Background: 1 year (required)
- Airline/Airport Call center: 1 year (required)
Work Location: In person
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