Associate Customer Service Rep

2 weeks ago


Chennai Tamil Nadu, India Revvity Full time

Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials
- Responsible for handling Toll Free services
- Support customers with product information, TAT, and other related communication
- Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
- Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
- Manage recruiting, training and performance management of customers service executives
- Coordinate and support the customer service team for annual merit increase process, setting up goals to align with organization goals through WD and various methods.
- Evaluate customer support system and prepare action plans to improve the customer service department
- Implement Quality Management System for Customer Care department
- Ensure all customer service activities support and strengthen the strategic objectives of overall organization
- Responsible for ensuring 24/7 customer call management
- Inventory management to customers
- Shipment to US by coordinating & following up from receive to report.



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