Associate Service Delivery Manager-3

2 days ago

Chennai Tamil Nadu, India Ensono Full time

**Primary Responsibilities**:

- Acts as a client advocate and a point of escalations for client service delivery needs.
- Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
- Educates the operational team in understanding how clients utilize Ensono services in support of their business.
- Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
- Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
- Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
- Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
- Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver.
- Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
- Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
- Supports operational meetings focused on ITSM governance and SLA adherence.
- Tracks and reports moves, additions, and changes to client assets.
- Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.

**We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.**

**Required Qualifications**
- 2+ years of IT Service Management experience in a client-facing role
- Operational ability in diverse, large-scale, multi-platform, outsourced environments
- Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
- Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
- Willing to travel as required (e.g., client service reviews at client site)

**Preferred Qualifications**
- Exceptional customer-facing skills
- Client relationship management experience
- Highly motivated, strong desire to learn quickly, ability to effectively multi-task and work independently, and the readiness to demonstrate a proactive attitude
- Strong organizational skills
- Solid resource planning and problem-solving skills
- Able to effectively manage competing priorities from a variety of stakeholders
- Excellent verbal and written communication skills, including communicating with senior level executives and key stakeholders

  • Service Delivery Associate

    5 days ago

    Chennai, Tamil Nadu, India QR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Remote (India-based)Work Timing: Full-time | Flexible hours with mandatory availability during core overlap (6.30 AM 1.30 PM IST)Experience: 3+ yearsAbout the RoleWe are a growing HubSpot-focused digital agency looking for a Service Delivery Associate (SDA) who can serve as the bridge between clients, internal teams, and project timelines. The...

  • Associate Service Delivery Coordinator

    15 hours ago

    Chennai, India Toppan Merrill Full time

    Job Description TOPPAN MERRILL TECHNOLOGY SERVICES PRIVATE LIMITED is looking for Associate Service Delivery Coordinator to join our dynamic team and embark on a rewarding career journey - Coordinate service delivery activities and ensure client satisfaction. - Monitor and analyze service delivery performance metrics. - Collaborate with internal teams to...

  • Associate Director

    1 week ago

    Chennai, India Celcom Solutions Full time

    Job Description Job Title: Associate Director / Director - Delivery Employment Type: Full time Location:Onsite Bangladesh -Dhaka (2 years) About Celcom Celcom is a trusted technology partner with over a decade of experience delivering high-quality services to global clients. As a market leader in the Telecom domain with a strong focus on BFSI, we...

  • It Service Delivery Administrator

    4 days ago

    Chennai, Tamil Nadu, India Chart Industries Full time

    Ensuring Chart s Success Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy Industrial and Industrial Gas end markets In March 2023 Chart Industries acquired the Howden Group and the combined group is now represented in over 40 countries worldwide with over 11 700...

  • Service Delivery Analyst, Avp

    1 week ago

    Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a Service Delivery Analyst If you re passionate about service with an eye for detail we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional...

  • Customer Service Delivery Executive

    3 hours ago

    Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time

    **Executive - Customer Service Delivery** **Location**:CHENNAI **Business Unit**:Records Management **Number of Positions: 2** **Key Performance Objectives**: - **Client Relationship Management**: Meeting clients, resolving queries, seek feedback. - **Internal**: Collaborate with Operations team, facilitate service delivery of requests raised. Update...

  • Associate, Quality Services

    7 days ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time

    **DESCRIPTION**: The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quality Services, you will perform manual test execution of documented task instructions, produce accurate test results meeting daily...

  • IT Service Delivery Manager

    2 weeks ago

    Chennai, India Digitalxc Full time

    About DigitalXC AI DigitalXC is redefining IT operations through GenAI-powered automation. Our platform enables enterprises to accelerate digital transformation through intelligent self-service, self-heal, and workflow orchestration solutions. We are scaling fast and looking for an experienced Delivery Manager to lead our automation engagements and ensure...

  • Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About Us Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

  • Service Delivery Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About Us   Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...