Associate Service Delivery Manager-3

5 days ago

Chennai Tamil Nadu, India Ensono Full time

**Primary Responsibilities**:

- Acts as a client advocate and a point of escalations for client service delivery needs.
- Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
- Educates the operational team in understanding how clients utilize Ensono services in support of their business.
- Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
- Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
- Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
- Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
- Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver.
- Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
- Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
- Supports operational meetings focused on ITSM governance and SLA adherence.
- Tracks and reports moves, additions, and changes to client assets.
- Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.

**We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.**

**Required Qualifications**
- 2+ years of IT Service Management experience in a client-facing role
- Operational ability in diverse, large-scale, multi-platform, outsourced environments
- Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
- Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
- Willing to travel as required (e.g., client service reviews at client site)

**Preferred Qualifications**
- Exceptional customer-facing skills
- Client relationship management experience
- Highly motivated, strong desire to learn quickly, ability to effectively multi-task and work independently, and the readiness to demonstrate a proactive attitude
- Strong organizational skills
- Solid resource planning and problem-solving skills
- Able to effectively manage competing priorities from a variety of stakeholders
- Excellent verbal and written communication skills, including communicating with senior level executives and key stakeholders

  • Delivery Associate

    6 days ago

    Erode, Tamil Nadu, India Nativer Private Limited Full time

    A Delivery Associate ensures the efficient and timely delivery of goods to customers while maintaining professionalism and excellent customer service. Below are their core duties and responsibilities: **Core Responsibilities** Delivery Operations Package Handling: - Collect, load, and secure packages into the delivery vehicle safely. - Ensure packages are...

  • Customer Service Delivery Executive

    3 days ago

    Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time

    **Executive - Customer Service Delivery** **Location**:CHENNAI **Business Unit**:Records Management **Number of Positions: 2** **Key Performance Objectives**: - **Client Relationship Management**: Meeting clients, resolving queries, seek feedback. - **Internal**: Collaborate with Operations team, facilitate service delivery of requests raised. Update...

  • Service Associate

    6 days ago

    Chennai, Tamil Nadu, India FE fundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting Service Associate to join our team in Chennai. The Service Associate role sits within the wider Client Experience division and will...

  • Delivery Services Executive

    18 hours ago

    Erode, Tamil Nadu, India Nativer Private Limited Full time

    Job Summary Key Responsibilities 1. Package Delivery Operations Management: Manage the day-to-day package delivery operations, including routing, scheduling, and dispatching. 2. Route Optimization: Optimize package delivery routes to reduce fuel consumption, lower emissions, and improve delivery times. 3. Driver Management: Supervise and manage a team of...

  • Service Delivery Manager

    2 weeks ago

    Chennai, India Ensono Full time US$ 90,000 - US$ 1,20,000 per year

    Primary Responsibilities:  Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono's' operational teams to ensure clients have an exceptional experience with the...

  • Service Delivery Manager

    5 days ago

    Chennai, Tamil Nadu, India Bahwan Cybertek Group Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    1. Manage the E2E delivery of the assigned account(s)2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue FTEs)3. Experience in managing teams from multiple geographies and technologies4. Experience in managing...

  • Service Delivery Quality Associate

    4 days ago

    Chennai, Tamil Nadu, India Athenahealth Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Service Delivery Quality Associate to join our Service Delivery Quality team at AHI within our Technology Enabled Services division. Your job will be to use data analysis and qualitative evaluation to determine...

  • IT Service Delivery Manager

    22 hours ago

    Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 10,00,000 - ₹ 20,00,000

    Service Delivery Coordinator RoleThe role of a Service Delivery Coordinator is to oversee the delivery of services to clients, ensuring smooth operations and maintaining client satisfaction.Key Responsibilities:Team Coordination: Attend daily stand-ups or check-ins to discuss assignments and challenges. Provide guidance or troubleshooting support for complex...

  • IT Service Delivery Manager

    5 days ago

    Chennai, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:IT Service Delivery Manager About the Role: We are seeking an experienced IT service delivery professional to lead our help desk team. This role will oversee IT service desk support quality, drive service excellence, and promote a culture of continuous improvement. Develop and implement strategies to improve customer satisfaction and user...

  • Retail Associate

    4 days ago

    Chennai, Tamil Nadu, India ADAPTON GLOBAL SERVICE Full time

    **Greetings from Adapton!!!** **Hiring for Showroom Supervise....** **ROLE : RETAIL ASSOCIATE** **Location: Chennai** **Timing:10.00 AM to 07.00 PM** **Working days : 6 days of work** - Greets customers and demonstrates excellent customer service skills. - Helps customers select products, answer questions, and share product knowledge. - Creates or...