Program Coordinator

1 week ago

Noida, India Pearson Full time

**We are the world’s learning company with more than 25,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.**

**Primary Responsibilities**
- **Level 3 Escalation calls**:

- **Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business**:

- **Prepare client reports**:

- **Act as an escalation point for service related problems**:

- **Promote client programs and products**:

- **Determine additional opportunities and possible operational trouble areas**:

- **Input accurate customer information into the database**:

- **Assist in training and monitoring call center agents to ensure quality of service**:

- **Maintaining the SLA for different LOB’s**:

- **Reports**:

- **Client Management**:

- **Events handling**

**Qualifications/Education and Experience**:

- **Required education
- Bachelor degree**:

- **1-2 years experience in a similar/related position**:

- **Confident and fluid communicator**:

- **High levels of customer service skills**:

- **Previously operated in a Level 2 support role**:

- **Familiar and comfortable working in a busy corporate environment/shifts**:

- **Familiar with MS Office**:

- **Experienced in collating reports**
- **Excellent oral and written communication skills**:

- **Great attention to detail**:

- **Problem solving skills**:

- **Strong organizing and time management skills**:

- **Customer service skills**:

- **Effective team working skills**:

- **Client and People Management skills**

**Job**: CONTINGENT WORKER

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 10188

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