Jr Team Member

2 days ago

Mumbai, India Tata Communications Full time

**Broad outline of the Role**
- Operational role that works under direct supervision, responsible for day-to-day IT operations

**Purpose - Broad objective of the role**
- Knowledge of IT Environment
- Basic understanding of networks and knowledge of telecom standards &
- Proficient with Microsoft Office Suite
- Proficient in using ticketing tools and need to have demonstrated experience on the same

**Size and Scope of Role - No. of direct reports**

**Size and Scope of Role - Total team size**

4 members will be in Team with 1 Lead.

**Minimum qualification & experience**
- Graduate, BE/BTech and/or equivalent experience
- 2 to 3+ Years of experience in relevant field

**Other knowledge/skills**
- Knowledge of IT Environment
- Basic understanding of networks and knowledge of telecom standards &
- Proficient with Microsoft Office Suite
- Proficient in using ticketing tools and need to have demonstrated experience on the same

**Key Responsibilities**

PC/Laptop maintenance

Microsoft Outlook, Teams

Antivirus installation and management

Remote installation, group policies, installing printer.

LAN/Wi-Fi/WAN maintenance

M365/O365 basic troubleshooting

Opening and closing trouble tickets

User permission and group policy administration

Vendor coordination for laptop/ PC related issues

Working Knowledge of various MDM Tools

Basic understanding of SCCM, Desktop Images, TrendMicro, DLP

Basic understanding of M365-AD, MFA, SSO, mobile device management, deployment, and distribution

Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM

Basic troubleshooting of WiFi related issues

Understand IT Environment, M365/O365 products, Network

Answer customer trouble calls and communicate status

Co-ordinate with Provider's Service Desk and provide MTTR update and collect RCA

Prompt escalation of issues to Level 2

Maintain history of problems and solutions

Real time LAN Network monitoring (WAP, SWC)

Co-ordinate with Provider's Desk for Repeat Issues and requesting for Fix

Reporting and MIS

**Technical Competencies**

**Knowledge / Skills**
1. Delivers consistent high performance as compared to the expectations of the current role.

11. Has the capability to connect multiple perspectives to create bigger and long-term impact.

14. Demonstrates good understanding of multiple functions across the value chain.

16. Takes initiative and stretches to contribute to activities outside his/her areas of responsibilities.

8. Takes the initiative to impact broader goals.

7. Effective in collaborating under difficult situations.

4. Consistently learns new skills in line with business needs.

5. Can convert the learnings into success in the current role

**Job Segment**:Operations Manager, Network, Service Desk, Data Management, Telecom, Operations, Technology, Customer Service, Data

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