Fresher- Ecommerce Account Health Executive

5 days ago

Mulund Mumbai Maharashtra, India Ergode Inc Full time

Key Responsibilities:
1. Maintaining the Amazon Account Health Matrix by taking timely actions and addressing on all the violations received for the day.

2. Address issues related to intellectual property complaints, product restrictions, product quality, brand notices, and other intellectual property concerns on Amazon Marketplace and other online platforms.

4. The individual needs to perform deep dive analyses that effectively resolve problems at their root cause, leading to more permanent and impactful solutions.

6. Regularly communicate with brand owners and Amazon to handle intellectual property matters on a day-to-day basis.

7. Conduct intellectual property research, organize data related to intellectual properties, and maintain records of communications across different marketplaces.

8. Use logical reasoning and data interpretation skills to actively find solutions and identify trends, providing improvement suggestions to the appropriate channels.

9. Maintain acceptable performance metrics, including quality, productivity, first contact resolution, and attendance.

10. Demonstrate excellent time-management skills, working independently with the use of departmental resources, policies, and procedures.

11. Communicate effectively through written and oral means, maintaining a professional demeanor.

Qualifications and Skills:
Education & Experience:

- Minimum of a graduate degree.
- Ecommerce experienced are welcome.

Soft Skills:

- Exceptional written and oral communication skills.
- Strong prioritization and time management skills, displaying a high degree of flexibility.
- Strategic thinker with a proactive and innovative approach to problem-solving.
- Strong analytical skills and a data-driven mindset, capable of interpreting complex data.

Technical Skills:

- Proficient in MS Office, particularly Excel.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Application Question(s):

- Where do you stay in Mumbai?
- What is your expected ctc?

**Language**:

- English (required)

Work Location: In person

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