Customer Support Executive @ Fresher Apply
4 days ago
Provide thoughtful, personalized communication to Talent Systems users who have mínimal to advanced technical knowledge.
- Investigate technical issues and see them through to a resolution/solution.
- Troubleshoot, analyze and escalate product bugs using JIRA.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Make active contributions to help achieve team KPIs and OKRs.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Become an encyclopedia of knowledge on all Talent Systems products and solutions.
- Provide occasional after-hours and weekend support and in-person support.
- Assist in training junior team members and cross-training effectively.
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Morning shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
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