Customer Support Executive @ Fresher Apply

4 days ago


Ahmedabad, India Uthesiya Medicare pvt ltd Full time

Provide thoughtful, personalized communication to Talent Systems users who have mínimal to advanced technical knowledge.
- Investigate technical issues and see them through to a resolution/solution.
- Troubleshoot, analyze and escalate product bugs using JIRA.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Make active contributions to help achieve team KPIs and OKRs.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Become an encyclopedia of knowledge on all Talent Systems products and solutions.
- Provide occasional after-hours and weekend support and in-person support.
- Assist in training junior team members and cross-training effectively.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)



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