Operations Expert

16 hours ago


Chennai Tamil Nadu, India NTT DATA Full time

**Req ID**: 270880

We are currently seeking a Operations Expert to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

**Role Summary**

**Dimension of Function**:

- Well versed with technology stack involved to actively investigate and resolve issues
- Collaborates actively with the Application responsible and feature team
- Impactful communicator who can derive the required outcome during discussions
- Continuously document and provide feedback to improve system stability
- Report transparently with clear description of status, impediments, risks, issues, and actions

**Contacts**:

- Application Responsible
- Feature Team
- Business and other related stakeholders

**Area of Responsibility**:

- Expert in Service and incident management with tools like ServiceNow
- Independently monitor and report Operation KPIs and report them via Dashboards
- Good to have exposure in setting up operational alerts via tools
- Experience working with Agile Ecosystem - Principles, timeboxing, roles and ceremonies
- Lead Technical discussions with customers to find the best possible solutions.
- Focus on reducing technical debts that will turn to a blocker in future sprints
- Provide detailed updates on status, impediments, risks, and issues when required
- Provide adequate software solutions following best software development practices
- Identify risks and provide relevant solutions to complex problems and on-time delivery
- Work to ensure end users receive high quality, high performance, and useful solutions
- Familiar with agile methodologies and have prior experience working with agile teams using Scrum/Kanban
- Proficiency in Software Development best practices - Secure coding standards, Unit testing frameworks, Code coverage, Quality gates.

**Knowledge / Experience**:

- Expert in developing Angular based front end (preferably version 15 or above) and Java based API/Microservices (Java version preferably 8 or above, good to know Java 17)
- Good knowledge on AWS ECS
- Experience in WebAPI/Rest API development integrating to frontend
- Authentication and Authorization principles using Oauth2 or M2M
- Experience with API Documentation - OpenAPI
- Experience on TDD approach using Junit.
- Experience working with Agile Ecosystem - Principles, timeboxing, roles and ceremonies.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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