Customer Support Executive
2 weeks ago
Handle customer complaints provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large Inbound and Outbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.
**Job Types**: Full-time, Permanent
Pay: ₹17,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
**Language**:
- English (required)
- Hindi (required)
**Location**:
- Maduravoyal, Chennai, Tamil Nadu (required)
Work Location: In person
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