Customer Service Executive

3 days ago

Ahmedabad Gujarat, India NATURE'S BASKET Full time

Role: Personal Shopper
Role type: Both Individual and Team Contributor

Position Objective:
Provide advice, guidance, and buying services to High National Income/High Value customers only.

They have an advanced knowledge of products, trends, and services, and become trusted consultants for specified customers only.

Primary Responsibilities:

- Communicating with customers to determine what they’re looking for, offering advice and knowledge of the best products to purchase as per their needs.
- Inform customers about the must-have products based on the latest trends.
- Build and grow the client base by focusing on strategic selling techniques and communicating proactively with existing and potential customers
- Networking at events and using marketing services on a regular basis
- Develop personalized shopping experience for all customers through providing individualized attention along with prevailing knowledge of products and trends.
- Prepare & maximize client base through concentrating on strategic selling techniques along with communicating proactively with customers.
- Develop and maintain professional relations with customers to assure repeat business.
- Stimulate feedback to improve further customized service.
- Fulfil daily targets of attending to customers, ABV and Sales targets, Gift Card sales targets, etc.
- Maintaining and Enhancing the Client Database

Key Competencies:

- Customer Service_: Personal shoppers should maintain a professional approach with each client and provide the highest level of customer service at all times
- Communication Skills_: Personal shoppers need to communicate effectively with customers, listening well to understand their needs
- Organization Skills_: Personal shoppers are required to manage shopping for multiple clients, so it’s important that they’re organized and able to track the requirements of the customer.
- _Overall Knowledge: Personal shoppers should have strong knowledge on the different products and offers available

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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