Client Services Representative

2 weeks ago

Bengaluru Karnataka, India Exzellenz Career Shapers Full time

Client Relationship Specialist (Mentor)

We're seeking a dedicated and passionate mentor to guide medical aspirants and their families through the complex process of medical admissions. As a trusted advisor, you'll provide personalized support, expert guidance, and career mentorship to help students achieve their goals.

Key Responsibilities

1. Personalized Guidance
- One-on-one counseling sessions for students and parents
- Expert insights on medical colleges, admissions, and career pathways
- Guidance on college selection, document verification, and counseling processes

2. Relationship Building
- Foster strong, long-term relationships with students and parents
- Continuous support, engagement, and progress tracking
- Empathetic and professional issue resolution

3. Admissions Support
- Stay updated on medical admissions processes, counseling procedures, and international education pathways
- Guide students on document verification, registration, and seat allotment

4. Knowledge Sharing
- Conduct webinars, seminars, and workshops on medical admissions
- Collaborate with industry experts and guest speakers

5. Collaboration and Reporting
- Work with internal teams to ensure smooth client onboarding and engagement
- Maintain accurate records and contribute to mentorship experience enhancement

**Requirements**:

- Bachelor's or Master's degree in a related field (Science, Business Administration, Communications)
- 1-3 years of experience in student counseling, medical education consultancy, or career mentorship (freshers with a passion for customer service welcome too)
- Strong expertise in medical admissions counseling and career guidance
- Excellent communication and interpersonal skills
- Proactive and empathetic approach to student counseling
- Proficiency in CRM software, data analysis tools, and digital communication platforms

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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