International Voice Process

20 hours ago

Hadapsar Pune Maharashtra, India ZapTech Pvt Ltd Full time

Job description - Desk Verification Associate

Roles and Responsibilities
- 1. To make outbound cold calls on the debtor list and identify right party contacts ( RPC).

2. Assure accurate call dispositions on dialers used for outbound calling to contribute to debtor contact list segregations such as right party contacts, wrong number, callbacks, answering machine etc.

3. Perform voice interactions with right-party contact debtors aimed at Generating collection-qualified leads.

4. Work cross-functionally with the collections team and Live transfer or fix appointments of collection-qualified leads for conversion attempts.

5. Timely follow-up on collection qualified leads asked for a call back to convert them into a Live transfer or an appointment with a collection team.

**Education**:
Any Graduate or undergraduate Minimum 12th Pass Skills

Fluent English verbal communication Questioning & Logical reasoning

Active listening Public speaking Active reading

One time Meal Cab (Within 12 km) or Travel Allowance (Depends on distance)

Shift timing and working days: Monday to Friday 6:00 PM to 3:00 AM OR 8:00 PM to 5:00 AM

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus Education:

- Higher Secondary(12th Pass) (preferred) Experience:

- International voice process: 1 year (preferred)
- total work: 1 year (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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