Temp Contact Center Associate Ii

7 days ago

Bengaluru Karnataka, India IEEE Corporate Full time

**Job Summary**

**Key Responsibilities (**_Specific duties include, but are not limited to;_**)**
- Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits, and status.
- Process membership renewals and provide information to members as requested.
- Manage and monitor individual daily workflow to department standards.
- Project a positive, professional image of self and the IEEE to insure productive relationships.
- Assume ownership and accountability for resolution of all inquiries.
- Escalate issue accordingly and ensure details of escalation are clear and concise.
- Participate in all Contact Center outreach programs.
- Participate on teams in support of the department objectives.
- Follow Contact Center SOP (Standard Operating Procedures.
- Attend required training (50hrs) in Products, Services, Professional Development, Technical and Personal training internal or external.
- And other responsibilities as designated by department management.
- Remote agents are expected to attend training, communication meetings, and joint project discussions 20% of standard work time, and possibly outside normal working hours in person as determined by management based on business needs.

**Work Experience**
- 2-4 years Preferably customer service experience in a high-volume call center providing specialized and expert assistance to all client levels. Req

**Skills and Requirements**
- Excellent oral and written communication skills
- Strong organization skills
- Team oriented; ability to partner and share information and foster relationships.
- Must have excellent communication skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.
- Working knowledge of MS Office Applications (Word, Excel, PowerPoint, Access)
- Global Support Serviceability
- Global Service Location; India & Singapore - 8 am to 5 pm IST

**Qualifications**

**Education**
- Bachelor's Degree or Equivalent Req

**Job**: Customer Service

**Primary Location**: India-Karnataka-Bengaluru

**Schedule**: Full-time

**Job Type**: Temporary

**Job Posting**: Dec 18, 2024, 10:38:17 PM

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