Customer Support Executive
2 days ago
**Company**:
- Wooden Street is synonymous to well-made furniture that brings alive the aesthetics of your home, giving it an elegant look and a luxurious feel. We aim to make a difference in the way people shop for their furniture and home decor needs. We believe choosing furniture should be easy to acquire and pleasant to look at and this approach helps us stay unique in the industry.
Wooden Street has started its journey in the Year 2015. We are India’s 1st Online Customer Furniture Store with more than 700+ staff strength. We have branches in multiple locations and stores in more than 45+ locations Pan India.
**Vision**:
- We aspire to be a one stop shop for quality and affordable furniture, offering customer delight via our products and services
**Mission**:
- Our mission is to maintain utmost levels of quality and service to ensure customer delight.
**Business Development - Support Job Responsibilities**:
1. Support & provide customer service via & chats.
2. Handling customer queries.
3. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction
4. Meeting the expectations of the customers and other duties as assigned.
5. Taking care of after sales services
6. Use a structured approach for identifying problems and assessing what can be done.
7. Provide accurate, valid and complete information by using the right methods/tools
8. Build sustainable relationships and trust with customer accounts through open and interactive communication
9. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
10. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
11. Follow up to ensure that appropriate actions were taken on customers’ requests.
12. Refer unresolved customer grievances or special requests to designated departments for further investigation.
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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