Tele Caller-apartment Sales
5 days ago
**Lead Engagement & Initial Contact**
- Call potential leads from databases, property portals, and social media inquiries.
- Initiate first-level conversations with interested buyers to understand their requirements.
- Follow a structured calling script to maintain consistency and professionalism.
- Respond to inquiries received through WhatsApp, website chat, and Google My Business.
**Lead Qualification & Data Management**
- Identify and categorize leads based on interest, budget, and buying intent.
- Update CRM with accurate lead information and conversation history.
- Tag leads as Hot, Warm, or Cold based on their engagement level.
- Transfer qualified leads to the Sales Executive for further follow-up and site visits.
**Follow-ups & Lead Nurturing**
- Share project brochures, walkthrough videos, and FAQs with interested leads.
- Address initial queries related to pricing, location, and amenities.
- Remind leads about site visits, project updates, and limited-time offers.
**Scheduling & Coordination for Site Visits**
- Convince potential buyers to visit the project site.
- Schedule appointments for site visits and confirm attendance.
- Coordinate with the sales team to ensure smooth handovers.
- Follow up with customers after site visits to gather feedback.
**Handling Customer Queries & Objections**
- Address common buyer concerns such as pricing, payment plans, and documentation.
- Provide clear and transparent information to build trust.
- Offer solutions to objections and escalate complex queries to senior sales executives.
**CRM & Reporting**
- Maintain records of daily calls, responses, and follow-up actions.
- Track conversion rates from calls to site visits and report trends.
- Provide insights on frequently asked questions and customer objections.
- Generate daily and weekly reports on lead progress.
**Customer Engagement & Retention**
- Keep past leads engaged through periodic check-ins.
- Inform potential buyers about new offers, project milestones, and upcoming launches.
- Encourage referrals by highlighting customer benefits.
**Telecalling Etiquette & Professionalism**
- Maintain a polite and professional tone in all interactions.
- Adapt communication style based on the lead’s interest and urgency.
- Avoid excessive pushiness while ensuring engagement.
- Ensure compliance with data privacy and calling regulations.
**Training & Skill Enhancement**
- Stay updated on project details, pricing, and competitive positioning.
- Improve communication and persuasive skills through regular training.
- Learn advanced objection handling and negotiation techniques.
- Keep up with industry trends and market updates.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid time off
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Sales: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
- Telugu (required)
Work Location: In person
Expected Start Date: 01/03/2025
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