Office 365 - Exchange Online

Title**:Office 365 - Exchange Online**

**Location**:Bangalore

Experince: 3-5 years

**Experience range: 3 to 10 years**

**Required Technical Skill Set**: M365 Tenant, MS Teams, SharePoint Admin, Azure AD, M365 Advance Threat Protection

**M365 Tenant Management**:

- M365 Tenant and Platform Administration including configuration and setup
- Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD
- Strong knowledge on PowerShell scripting for Tasks automation using various PS modules
- Hands-on knowledge on Azure AD, Azure AD connect for M365 modules
- Experience in Azure and Microsoft 365 security and identity
- Experience in Microsoft Defender for Office 365, Identity Protection, and Intune
- Experience in AIP & DLP administration and support
- Should have good understanding on Monitoring and reporting of Service Health & Message Center

**MS Teams Administration**:

- Hands-on knowledge in MS Teams
- Handling issues related to instant messaging, channels, Files, Presentation, Collaboration
- Managing Microsoft Teams Admin centre for all configuration, policies, settings and regular updates
- Managing and setting up Live events
- Management of Organizational profiles
- Co-ordinate with Microsoft for any L4 issues and functionality changes
- Ability to manage M365 services, Microsoft cases, Usage report, Global settings, Prepare service availability report, operational summary report on monthly basis as per agreed template
- Be in-house SBC expert.
- Exposure to monitoring tools like OVOC, SolarWinds etc.
- Experience with server patching processes.
- Be in-house expert in Microsoft Teams deployment and support.
- Incident Management System and update ticket in a timely manner for any tickets passed on from 1st or 2nd Line support.
- Take ownership of customers & resellers problems, follow up the status of problems on their behalf and communicate progress in a timely manner.
- Following in-depth diagnosis, escalate to 3rd party supplier support where applicable.
- Provide support, training and be an escalation point for 1st/2nd line colleagues.
- Manage, prioritize and plan own work queue and deal with tickets within the set SLAs.
- Availability for on-call 24*7.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Proactively drive your own training from senior members of staff to bridge the knowledge gap.
- Deploy new projects and install Teams solutions for new customers.
- Take proactive steps to ensure client systems are at optimum level.
- Analyze current market trends and suggest new systems for the benefit of customers.

**Additional Responsibilities**
- Provide consultancy and support for internal development/project work
- Undertake all other reasonable and related tasks/objectives associated with this role.
- Supervise and mentor 2nd and 1st line technical staff

**Essential Skills**
- Previous experience in Telecoms, especially in Microsoft Teams, SIP, VOIP and PBX system.
- Microsoft Teams/M365 implementation knowledge and MS700 Certification
- SIP Certification (Preferable but not mandatory)
- ITIL v3 Foundation Certification (Preferable but not mandatory)
- Experience dealing with Routers, Firewalls network configuration (Preferable but not mandatory).
- Good working knowledge of layer 2 and layer 3 networking.
- Excellent knowledge of MS Teams, Skype for Business, contact centers or other PBX systems
- Knowledge of Microsoft Office M365,
- Knowledge of Cloud Infrastructures.
- Possess excellent communication skills.
- Be an excellent problem solver with strong analytical skills.
- Knowledge of Yealink, Polycom, Audiocodes and Cisco phones.

**Desirable Skills**
- Windows desktop and server (recent versions)
- CCNP
- SIP Trace, SIP Log
- Wireshark
- Experience in a hands-on role supporting and/or installing IP telephony systems.