Patient Care Services

22 hours ago

Gurugram Haryana, India Medanta The Medicity Hospital, Gurgaon Full time

**Job title**

Assistant Executive

**Department**:
Patient Services

**Reporting to**:
HOD

**Job Objective**:
To efficiently handle registration and billing for patients and generate a caring and patient centric atmosphere in the front office.

**Responsibilities**:

- Greets the patient/attendant according to the hour of the day.
- Displays warmth & care at customer interaction.
- Taking calls from internal & external customers.
- Helping customers to know how of the hospital.
- Guides the patients to their respective destination.
- Attends the lost & vulnerable patients.
- Liaisons with doctors & other hospital staff
- Submits deposited cash/cheques/draft/credit slips to finance.
- Displays proactive co-operation, solution orientation
- Responsible for opening & closing of shifts on their respective counters.
- Effective utilization of hospital information system (H.I.S) & other software provided for tasks assigned periodically.
- Achieving high levels of customer satisfaction at each interaction.
- Accurate and speedy result tasks.
- Display proactive co-operation, solution orientation.
- Induction of manuals.
- Class room training inputs.
- Running the allotted counter as per the respective SOP’s.
- Any other duties given by the reporting manager

**We want 2 to 3 years of experience in billing**

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Work Location: In person

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